Practitioner Program Description

We are pleased to announce the United Food and Commercial Workers (UFCW) Unions and Employers Health and Welfare Plan of Central Ohio condition management program, Partners in Better Health. This program is a health promotion and participant education program created especially for eligible UFCW members and their dependents (who are not eligible for Medicare) that have been diagnosed with the chronic conditions of as asthma, chronic obstructive pulmonary disorder (COPD), congestive heart failure (CHF), cancer and diabetes. It is available to eligible participants at no out-of-pocket expense.

The focus of this program is to promote the development of lifelong healthy habits that will improve the quality of life for eligible persons who have chronic conditions. The program is designed to complement your prescribed treatment plan and clinical decision-making. Through this program, our Care Coordinators will work to encourage, support, and educate members according to your recommended plan of care. The program will provide feedback to you through summary reports of interactions with your patients.

As a participant in the program, your patients will receive the following:

• Periodic health risk assessments to determine current health status, educational needs and degree of control of their condition;
  
  
• Comprehensive disease specific education;
  
  
• Condition specific educational material (available in Spanish as well as English) specific to the clinical practice guidelines;
  
  
• Specialty nurse follow-up calls to provide education and support according to your plan of care;
  
  
• Toll-free 24x7 access to a support line.

The program has an ongoing process to review significant new findings. Each year the program updates its guidelines to the most current recommendations as published by the following organizations: the American Diabetes Association (ADA), the American Heart Association (AHA), the American College of Cardiology (ACC), the National Heart Lung and Blood Institute (NHLBI), the Global Initiative for Chronic Obstructive Pulmonary Disease, and the Institute for Clinical Systems Improvement (ICSI). These guidelines may be viewed on this site by selecting the Clinical Guidelines and Decision Support References link.

If you have questions about the program, please call 866-905-8828. You may also use this toll-free number to file a grievance, complaint, or feedback about the program. We are pleased to provide the program to your patients during the routine hours of Monday through Thursday, 8:00 a.m. to 11:00 p.m.; Friday, 8:00 a.m. to 9:00 p.m. and Saturday, 9:00 a.m. to 6:00 p.m., ET, and after hour support 24 hours a day. Finally, this site provides you with a copy of your practitioner rights. Please take a moment to review them.